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Comcast
Comcast has reluctantly agreed to discontinue its “Xfinity 10G Community” model identify after dropping an enchantment of a ruling that discovered the advertising time period was deceptive. It’ll hold utilizing the time period 10G in different methods, nevertheless.
Verizon and T-Cellular each challenged Comcast’s promoting of 10G, a time period utilized by cable firms because it was unveiled in January 2019 by trade foyer group NCTA-The Web & Tv Affiliation. We wrote in 2019 that the cable trade’s 10G advertising was prone to confuse customers and gave the impression to be a means of countering 5G hype generated by wi-fi firms.
10G would not confer with the tenth era of a know-how. It’s a reference to potential 10Gbps broadband connections, which might be a lot quicker than the precise speeds on normal cable networks at present.
The challenges lodged towards Comcast advertising had been filed with the promoting trade’s self-regulatory system run by BBB Nationwide Applications. BBB’s Nationwide Promoting Division (NAD) dominated towards Comcast in October 2023, however Comcast appealed to the Nationwide Promoting Overview Board (NARB).
The NARB introduced its ruling at present, agreeing with the NAD that “Comcast ought to discontinue use of the time period 10G, each when used within the identify of the service itself (‘Xfinity 10G Community’) in addition to when used to explain the Xfinity community. Using 10G in a way that’s not false or deceptive and is in line with the panel determination shouldn’t be precluded by the panel suggestions.”
“Comcast will discontinue model identify”
Comcast agreed to make the change in an advertiser’s assertion that it supplied to the NARB. “Though Comcast strongly disagrees with NARB’s evaluation and strategy, Comcast will discontinue use of the model identify ‘Xfinity 10G Community’ and won’t use the time period ’10G’ in a way that misleadingly describes the Xfinity community itself,” Comcast stated.
Comcast stated it disagrees with “the advice to discontinue the model identify” as a result of the corporate “makes accessible 10Gbps of Web pace to 98 % of its subscribers upon request.” However these 10Gbps speeds aren’t accessible in Comcast’s typical service plans and require a fiber-to-the-home connection as a substitute of a regular cable set up.
The Comcast “Gigabit Professional” fiber connection that gives 10Gbps speeds prices $299.95 a month plus a $19.95 modem lease charge. It additionally requires a $500 set up cost and a $500 activation cost.
Comcast stated it could nonetheless use 10G in methods which might be much less prone to confuse customers. “In step with the panel’s suggestion… Comcast reserves the correct to make use of the time period ’10G’ or ‘Xfinity 10G’ in a way that doesn’t misleadingly describe the Xfinity community itself,” the corporate stated.
When contacted by Ars, a Comcast spokesperson stated, “We disagree with the choice however are happy that we now have confirmed our continued use of 10G in promoting.”
Comcast claims “not supported”
The NARB stated the “latest availability of 10G speeds by [the Gigabit Pro] service tier doesn’t assist the superior pace declare (or a 10Gbps declare) for the Xfinity community as a complete.” Because the NARB famous, there’s an “absence” of knowledge exhibiting what number of Comcast prospects really use that service.
The NARB additionally stated that 10G is deceptive due to the implied comparability to 5G wi-fi networks. “The NARB panel concluded that 10G expressly communicates at a minimal that customers of the Xfinity community will expertise considerably quicker speeds than can be found on 5G networks,” the announcement of the ruling stated. “This specific declare shouldn’t be supported as a result of the report doesn’t include any knowledge evaluating speeds skilled by Xfinity community customers with speeds skilled by subscribers to 5G networks.”
Because the NAD has beforehand said, 10G is extra of an “aspirational” time period somewhat than one thing that is supplied over at present’s cable networks. Over the previous 5 years, the NCTA has been utilizing the time period 10G to explain nearly any enchancment to cable networks, whatever the precise speeds.
The NCTA coincidentally issued a press launch yesterday hailing the fifth anniversary of its first 10G announcement. “5 years on, the long run is even nearer… Right here in 2024, the promise of 10G is changing into increasingly of a actuality,” the NCTA stated.
The announcement listed some examples of multi-gigabit (however not 10-gigabit) cable speeds, a few of which had been solely achieved in lab testing or demos. NCTA claimed that “10G can change lives” and that the “10G platform will facilitate the subsequent nice technological developments within the coming a long time, guaranteeing quick, dependable, and secure networks proceed to energy the American economic system.”
For all of you cable broadband customers, simply bear in mind to disregard “10G” in cable-company advertising and verify the precise speeds you are paying for.
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