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We’ve obtained a pair new options that you simply would possibly discover helpful. The main focus this time has been on bettering communication with patrons and sellers.
Exterior hyperlinks
When you’ve got any associated URLs on your initiatives, like help pages, homepages, or exterior communities, now you can add these from the Exterior hyperlinks part of the distribute tab.
These hyperlinks will mechanically seem on the highest of each sport obtain & buy web page. They can even present up on the acquisition affirmation web page that’s despatched to each purchaser. Sooner or later we might add them to a couple extra locations as effectively. In the event you’d like so as to add the hyperlinks to your mission pages we advocate inserting them manually into the outline in the meanwhile.
Help e-mail
itch.io doesn’t share your account’s e-mail deal with. That is nice for privateness, however not all the time best if wish to give your prospects a simple technique to contact you. From the account settings web page there’s a brand new Help e-mail part that allows you to present us with an e-mail that we’ll share if somebody who purchased your sport wants help.
This e-mail deal with shall be utilized in a number of locations:
- When somebody visits our help web page, any initiatives they’ve interacted with that present help data shall be listed.
- The “Report mission” dialog will record help contact data to assist stop any annoyed gamers from contacting us the improper method.
- The acquisition affirmation e-mail can have the Reply-to discipline set to your help e-mail.
A brand new information about discovering your purchases
We now have a brand new information web page designed for patrons explaining intimately what occurs after you purchase one thing. We’ve seen a number of folks get confused concerning accounts and the way purchases work. Hopefully this clears up any confusion, and be at liberty to share this web page together with your prospects in the event that they’ve misplaced the hyperlink to a purchase order.
View the “I already purchased this” information
Improved help for nameless patrons
“Nameless patrons” are individuals who purchase one thing on itch.io with out registering an account. Previously, if one in all these patrons goes again to the mission web page after they’ve purchased it they’d see the purchase button once more. This was fairly complicated for a number of of us since there was no indicator that personal the merchandise.
We’ve pushed out an replace that may give nameless patrons a particular session that may present the “You purchased this” display screen as if that they had an account. We additionally nonetheless encourage all patrons to create an account to handle their purchases.
Set up directions on buy e-mail
In the event you’ve supplied any set up directions on your mission, they’ll now seem in your buy affirmation e-mail despatched out to each purchaser after they full their buy. If there’s something you wish to ensure a purchaser reads earlier than attempting to put in and run your sport, put it there.
That’s all for now, you probably have any concepts to assist enhance developer/creator communication be at liberty to ship us a message.
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