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So, I moved flats two months in the past and signed up for this actually nice deal at BlackSIM, an web supplier belonging to the 1&1-Drillisch group and all that. I figured since Drillisch is fairly good as a service supplier, BlackSIM couldn’t presumably suck… proper?
However no, it sucks. Completely. This has been the worst headache ever over the previous two months, and I switched in the present day. If you happen to’re positioned in Germany and in search of an web service supplier, don’t select BlackSIM… As a substitute, go for 1&1. They’re a lot better.
This publish is form of like a assessment within the sense that I’ll rant excessively about my depressing and at occasions even doubtful interactions with BlackSIM. If this helps you with not shopping for from them, then I’m more than pleased.
Chapter 1: Fuck BlackSIM
So, for starters, I signed up for this attention-grabbing new deal to obtain a 100Mbit/s web connection for the low value of 10 bucks a month, for the primary six months… after which I’d must pay 30 bucks a month from then onwards. It’s a steal, particularly given what the competitors has you pay.
I signed up, bought led by way of the method, and every thing went properly. They despatched me a router and I basically needed to plug it in and make an appointment with the tech man to activate my line.
That is the place the nightmare started.
First Appointment – November twenty third: My appointment was from 8 AM till midday. A technician is to cease by my house and activate the road. Since they needed to enter the condominium (preserve this in thoughts for now), I wanted to keep at house throughout that point. Honest sufficient. However then we had a bit previous midday and no one confirmed up. I referred to as in and so they mentioned that the tech man couldn’t discover me at my place… which is a lie. He by no means rang the ball.
So, I complained. This shit can get billed to me in spite of everything. They assured me they wouldn’t invoice me since 5 different prospects additionally complained about this similar situation.
Second Appointment – December 4th: My appointment was one other four-hour window, identical to earlier than, and this time round my girlfriend and I had been ready for the technician. We had different plans however since we needed to look ahead to the tech man, we couldn’t depart the home. Once more, no one stopped by. They cancelled on me on the very finish. Apparently, they had been sick.
So, I complained that this was the second time and that the “buyer wasn’t accessible” notification was very deceptive. They assured me, once more, that they had been sorry and that this wouldn’t get billed to me.
Third Appointment – December thirteenth: From 8 AM till 2 PM, I’m supposed to attend at house. I waited within the chilly and rain for the tech man to point out up since they didn’t ring the bell. No one got here. I referred to as in, and so they instructed me to attend till 5 PM. I waited. Nothing.
However then I bought affirmation that apparently the road was activated. How? Apparently, they don’t must enter the condominium and might do it out of the consolation of their automobile, outdoors, and simply activate it with out something.
So, I spent three days ready for a tech man who by no means wanted me to attend for him… although they instructed me to attend at house. Naturally, I used to be pissed about this however hey my web works, proper?.
Nicely, nope… It nonetheless gained’t work. I referred to as the help hotline and so they instructed me there’s apparently a technical drawback and so they’ll must ship one other tech man.
Fourth Appointment – December fifteenth: I’m ready for the tech man to return as a result of this time for positive, he has to enter my house. 8 AM till Midday. Once more, no one exhibits up. I name. They inform me to attend till 2 PM. I wait. Nothing. I name. They inform me to attend till 5 PM. I wait. Nothing. I name. They instructed me it bought cancelled ten minutes earlier than 5 PM.
So, not solely did the tech man have me wait an entire day over nothing… and never solely did I miss out on a variety of lessons… however he cancelled ten minutes earlier than the five-hour-past-deadline-mark??? Shameless.
Fifth Appointment – December twentieth: I look ahead to the tech man to reach between 8 AM and a couple of PM. I’m drained. I barely slept. I nonetheless get up and wait. And wait. And wait. Nothing. I name. I’m instructed the same old to attend till 5 PM. I wait. Nothing occurs. No one comes. I name once more.
The Assist individual then instructed me that they apologised and that the tech man was nonetheless purported to arrive. I’m instructed they’ll ahead this situation to their superiors and that their superiors will name me again. They hold up.
I’m unhappy. I’m drained. I’m pissed off.
I name once more and need to inquire a couple of potential short-term resolution by way of SIM card and Wifi-Stick. I clarify the scenario. This new help individual additionally tells me to attend for the superior to name me, the very subsequent day.
The Very Subsequent Day – December twenty first: I name the help hotline once more as a result of I don’t belief them to truly do something. I inquired in regards to the standing of this “forwarding to superiors enterprise” and so they instructed me that nothing was forwarded and that the superiors don’t have anything to do with the work of these lowly peasants.
I’m livid.
Basically, they lied to me twice on Wednesday and so they wanna get away with that?
Anyhow, I requested them about find out how to terminate our contract and so they instructed me I’m supposed to write down an e-mail, detailing what occurred and my motive for the termination, whereas additionally offering my information and stuff. So, I did that in the present day.
At the moment – December twenty second: I get a name from a BlackSIM worker who needs to determine the following appointment (Quantity 6) for the elusive tech man. I inform him that I’m terminating the contract. He instantly tells me I can’t terminate my contract. I instructed him that I very a lot am entitled primarily based on their contractual breach clause within the contract that if they can not present me with the service I’m paying for, I can terminate the contract. He stops.
He then tries to influence me to not terminate the contract, assuring me that the following tech appointment will certainly work.
So, I inform him: No.
A extremely indignant and deep “no” comes out of my face-hole (the large one) and I utter to him that I don’t belief a single phrase that comes out of this firm’s workers’ mouths. They lied to me, twice, in a recorded name, and so they wasted my time… what a shitshow.
Actually, another ISP would have had a faster resolution or would have a minimum of offered a short lived resolution. I talked to different individuals in my home and so they had that have.
And now this worker who referred to as me to persuade me to not stop begins whining about how he did his job incorrectly and the way he’ll get into bother as a result of he couldn’t persuade me or one thing. He’s making an attempt to emotionally manipulate an indignant buyer. It’s the “in the event you break up, I’ll unalive myself”, basically.
Good riddance.
Chapter 2: Hail to 1&1!
I referred to as 1&1. They’re one other German ISP and my dad and mom had actually nice experiences with them, so I had excessive hopes. Actually, something could be a greater expertise than what I went by way of these previous few months.
And properly, I used to be instantly greeted by an keen and extremely pleasant girl who tried to promote me a 100MBit/s-line for a great value however I actually don’t come up with the money for that a lot web. Sure, I intend to stream sooner or later as soon as every thing is about up however I’m not ready financially to overpay that a lot.
So, I had that cancelled. I referred to as once more and this new girl basically provided me a 50MBit/s-line at a way more affordable charge. I used to be completely happy and searching ahead to it. All good.
Lots occurred then with this second girl getting a few of my information improper which was in all probability because of the connection, for essentially the most half, however we fastened a lot of the information in one other name late at night time yesterday (round 10 PM till 11 PM). No biggie. I don’t have web anyway to look at a present or be productive, so may as properly spend time in a name with a stunning tech man.
There have been some points with the system however no biggie. The general wait occasions had been so much shorter right here in comparison with BlackSIM. The general tone of the staff was a lot friendlier, too. I used to be completely happy to attend.
Their ready music was a real banger, too, btw! Like, rattling… I’d hearken to that privately if I may, lol.
Both means, in the present day, I cancelled the unique order for the 50 Mbit/s line as a result of it had a variety of my information improper. I needed to do it. There was no saving that one. Then I ordered the identical product once more, this time with a “Sofort-Begin-Choice” (basically a router that has a stick and a SIM card with a short lived 50 GB of information to make use of till the remaining is about up accurately).
The most effective half about that is btw that I initially signed up for this deal that basically would have value me 15 bucks a month for the primary 12 months, and 45 bucks a month within the second 12 months. Nicely, screw that deal. It’s nothing in comparison with what I’ll now must pay: For an entire 12 months, I solely pay 5 bucks a month for the router. The web is free. Technically, that is just for 10 months however the eleventh and twelfth month of 2024 might be given to me as credit of types? Basically, the following time, I’ve to pay one thing, they’ll use these 70-odd bucks for that fee, so the entire 12 months is free for me.
After which within the second 12 months, it’s regular costs however I used to be already conscious of that.
It’s simply that they basically bought me this deal… and it sounded nice, so I mentioned I’d take it… after which they added extra to it and it sounded unbelievable… so I mentioned I’d take it… after which they threw this cinema deal that’s utterly free as properly into the combo as an extra goodie with a number of free films in a library that I can watch at any time, free of charge, which sounds nice, so I’m taking the deal… however they didn’t hear and threw in one other two free months that I’ll obtain as cash as an alternative.
Like, I’ve seen a meme as soon as a couple of man wanting to shut the deal and simply including increasingly free goodies into the combo although they didn’t must.
Both means, I can’t discover the meme, so simply take my phrase for it.
I bought an awesome deal. After which it bought higher. Tomorrow my router will come. I’m excited.
Chapter 3: BlackSIM and the Present that retains on Giving
Addendum. Uh… did I do this proper? Basically, it’s practically 9 PM right here and I’m including this part after the actual fact. This complete chapter 3 not being there factor was a joke of types however now there’s truly a chapter 3 and uh… yeah…
So, I requested the termination of my contract at BlackSIM and so they accepted it… however they mentioned it’s getting terminated in 2025.
Thus, I referred to as them and we mentioned a bunch of issues.
For starters, I’m unable to terminate the contract proper now as a result of the deadline for that’s over already. They began counting all the way down to the deadline once I obtained my router… however I believed that the countdown begins when it’s “activated” or a minimum of when I’ve to pay up.
Nicely, because it seems, dodgy corporations have dodgy guidelines. The contract I signed didn’t say when the countdown (14-days) begins but it surely positively sounded prefer it begins as soon as the road is activated. It’s not simply explicitly said like that. Both means, my dangerous.
This one’s on me. I’m sitting right here and now dealing with the implications of my… *daduuuuuuum* personal actions. Very dramatic.
Or am I?
So, I basically talked to them on the cellphone once more, stating that I’m not snug with a dodgy firm like them who will lie and cheat their approach to victory like I beforehand talked about. I used to be lied to on the cellphone. My time was wasted a complete of 5 occasions.
Basically, I instructed them that with no service being offered by them, I ought to have the so-called “Sonderkündigungsrecht”. And I do have that… however based on them, I solely am eligible for this “particular proper of termination” if there have been 5 appointments that weren’t honoured by the tech man… which is the case… however for no matter motive they’ll’t rely.
So, new appointment: December twenty eighth, 8 AM till 2 PM. I initially deliberate to take the prepare early to go to my dad and mom on that day however I assume I’ll must as an alternative spend my time twisting my thumbs till 2 PM and I’ll solely arrive at my dad and mom’ place round 7 or 8 PM on that day. Woohoo.
That is what’s gonna occur:
If the tech man comes and fixes the issue, I’m caught with the dodgy firm that makes me uncomfortable, that wasted my time 5 occasions now, and who lied to me and tried to control me.
However if the tech man doesn’t come and therefore doesn’t repair the issue, I’ll have the ability to terminate our contract and thus be accomplished with them perpetually. I’ll then have the ability to follow the great firm, 1&1.
That mentioned, I have to terminate the present contract I’ve with 1&1 inside 14 days. The appointment for the tech man is in six days. Which means that I’ve bought every week that I can look ahead to the tech man to not come… after which I can terminate the outdated contract and be completely happy… and free. But when the tech man does find yourself exhibiting up, I gained’t have the ability to terminate the outdated contract… this may imply that I’ve eight days to terminate this new contract to not must pay for 2 contracts on the similar time.
If I terminate the contract at times join on the twenty eighth as soon as it doesn’t work out, I’ll presumably lose the nice deal I bought. So, whereas this sounds advanced, I’ll in all probability simply maintain my ft nonetheless in the interim and hope for the worst… by which I imply that the tech man doesn’t present up in spite of everything.
So want me dangerous luck. Want me the worst sort of luck and pray that the tech man doesn’t present up and that six hours of my life are wasted. That means, I can lastly get accomplished with BlackSIM.
But when it doesn’t work out, a minimum of I’ll be at a dodgy firm with good web. So uh… there’s an upside both means.
Chapter 4: Stranger Hazard
So, I talked in regards to the second girl who bought a variety of my information improper… and properly… I needed to report her.
It’s probably not in regards to the information being improper btw… it’s about one thing else.
Basically, throughout our cellphone name, she observed that we dwell sorta shut by… and that we’re shut in age… and that we each examine at college (she requested)… after which she later texted me privately after which referred to as me. I took the decision considering it was 1&1-related. Because it seems, she was the flirty sort and needed to go for a chunk someday.
So, I let her know that her having my quantity by way of work and her doing this was a bit creepy and unprofessional… and that I’d like to go for dinner if it wasn’t for the truth that I’m taken. At the very least that was the nicest means for me to say “not ” with out saying it.
She apologized. The decision ended. I blocked her quantity.
That is creepy. I reported this. It in all probability will get handled. It’s very stalker-ish and unprofessional but it surely doesn’t mirror on the corporate… as a result of the corporate was superb for the entire time that I spent in cellphone calls with a number of workers… excluding that one.
Anyhow, that’s a factor. It occurred as soon as. That apart, if one thing like this occurs to ya with any form of firm, report it. It’s a breach of information and stuff.
Chapter 5: The Finish
First up, you might or might not have observed that Chapter 3 is lacking. That’s largely as a result of I figured it’d be good to finish on Chapter 5. Additionally, this proves as a “ha! gotcha! You didn’t concentrate!” second… or it might simply immediate a sure somebody who’s wanting to level out typos and errors to message me once more in order that I may inform them “I recognize you. Completely satisfied Holidays”.
It’s a foul gimmick. Let’s ignore it. I’ll depart it in as a result of I discovered it humorous at first and it nonetheless makes me really feel a bit goofy, so… (Edit: There’s a Chapter 3 now! Wowsers!)
I’ll have web beginning tomorrow. I’m not sure if I’ll stream utilizing the 50GB short-term resolution since streaming makes use of up a ton… so in all probability not? However like, we’ll see. In the interim I’m simply glad I can examine at house with out counting on the college’s library (on condition that this place is closed beginning tomorrow) and that I can write some weblog posts, too, whereas I’m at it.
I’ll write one other shorter publish in a bit with a TLDR of types about streams and different content material however for now, I’m simply glad to lastly get away from that BlackSIM shitshow and to have a look at a possible and nice contract like this.
(Edit: I’ll publish an replace relating to Chapter 3 as soon as I’ve an replace… in six days.)
Cheers!
This publish was initially written by Dan Dicere/MagiWasTaken from Indiecator.
If you happen to see this text wherever else, then this text was presumably stolen. If doable, I’d recognize it in the event you may let me know of this by way of E-Mail. If you happen to like what you see right here and need to see extra, you’ll be able to cease by my streams on Twitch, as properly!
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